Chivrealxap

Privacy Policy

Last updated: January 2025

1. Data Controller

Chivrealxap
Porkkalankatu 20
00180 Helsinki, Finland
Email: reachus@chivrealxap.world
Phone: +358 9 2510 2111

2. Data We Collect

2.1 Information You Provide

  • Contact form data: name, email address, message content
  • Communication records when you contact us
  • Any other information you voluntarily provide

2.2 Automatically Collected Data

  • Cookie data as described in our Cookie Policy
  • Technical information: IP address, browser type, device information
  • Usage data: pages visited, time spent, navigation patterns

3. Legal Basis and Purpose of Processing

3.1 Legitimate Interest

We process data to operate and improve our website, analyze usage patterns, and ensure security.

3.2 Consent

We process contact form data and optional cookies based on your explicit consent.

3.3 Contract Performance

We process data necessary to provide services you request and fulfill contractual obligations.

4. How We Use Your Data

  • Responding to inquiries and providing customer support
  • Delivering requested services and information
  • Improving website functionality and user experience
  • Analyzing website usage and performance
  • Complying with legal obligations
  • Protecting against fraud and security threats

5. Data Sharing and Disclosure

We do not sell your personal data. We may share data with:

  • Service providers who assist in website operations and analytics
  • Legal authorities when required by law or to protect our rights
  • Business successors in the event of merger or acquisition

All third parties are contractually obligated to protect your data and use it only for specified purposes.

6. Data Retention

  • Contact form submissions: retained for 2 years or until purpose is fulfilled
  • Cookie data: as specified in our Cookie Policy
  • Technical logs: retained for 12 months
  • Communication records: retained for 3 years for legal compliance

Data is securely deleted after retention periods expire unless legal obligations require longer storage.

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Right to access: request copies of your personal data
  • Right to rectification: request correction of inaccurate data
  • Right to erasure: request deletion of your data
  • Right to restrict processing: request limitation of data processing
  • Right to data portability: receive your data in a structured format
  • Right to object: object to processing based on legitimate interests
  • Right to withdraw consent: withdraw consent at any time
  • Right to lodge a complaint: file a complaint with supervisory authorities

To exercise these rights, contact us at reachus@chivrealxap.world. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organizational measures to protect your data:

  • HTTPS encryption for all data transmission
  • Secure server infrastructure with regular security updates
  • Access controls limiting data access to authorized personnel
  • Regular security assessments and monitoring
  • Data backup and recovery procedures

9. International Data Transfers

Your data is primarily processed within the European Economic Area. If transfers outside the EEA occur, we ensure adequate protection through:

  • EU Standard Contractual Clauses
  • Adequacy decisions by the European Commission
  • Other legally approved transfer mechanisms

10. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect data from children. If we become aware of such collection, we will delete the data promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Significant changes will be communicated through prominent website notices or email notifications.

12. Contact Information

For questions about this Privacy Policy or data protection practices, contact:

Chivrealxap
Email: reachus@chivrealxap.world
Phone: +358 9 2510 2111
Address: Porkkalankatu 20, 00180 Helsinki, Finland

13. Supervisory Authority

You have the right to lodge a complaint with the Finnish Data Protection Ombudsman:

Office of the Data Protection Ombudsman
P.O. Box 800
00521 Helsinki, Finland
Website: tietosuoja.fi